Multi Estate and Property Management for Family
Property & Asset Management
The Challenge
A successful entrepreneurial family with primary residences in Austin (5,000 sq. ft.) and Miami (4,500 sq. ft.) was experiencing challenges coordinating their lifestyle across multiple properties. The family owned a 58-foot yacht in Miami and regularly chartered private jets for travel. While they employed administrative staff, they struggled with establishing consistent standards across properties, managing household staff (particularly nannies for their three children), coordinating landscaping and property maintenance, and ensuring proper yacht care. The Miami residence often sat unused for months between visits, leading to maintenance issues upon arrival. The owners were frequently frustrated by the disconnection between their lifestyle needs and property management, spending approximately 12 hours weekly addressing household coordination issues despite having administrative support.
Key Objectives:
Create seamless coordination between Austin and Miami properties
Establish professional childcare protocols and nanny management systems
Implement consistent landscaping and maintenance standards across properties
Develop proper yacht maintenance oversight in coordination with other properties
Ensure the Miami residence remained in perfect condition regardless of occupancy
Streamline travel logistics between properties
Approach
Zenith developed a customized residence stewardship program addressing their multi-property needs:
Assessment Phase (14 days):
Conducted comprehensive evaluation of both properties and the yacht
Assessed all current staff roles, responsibilities, and performance
Analyzed family travel patterns and lifestyle requirements
Evaluated vendor relationships across all properties
Strategy Development (10 days):
Created unified management structure spanning both properties
Developed professional nanny protocols and supervision guidelines
Established synchronized maintenance schedules across properties
Designed property readiness protocols for the Miami residence
Created yacht maintenance integration with property management
Implementation (30 days):
Restructured household staff responsibilities with clear reporting lines
Implemented professional childcare standards and documentation
Established property transition procedures between residences
Created comprehensive vendor management across all locations
Developed digital coordination systems accessible to owners and key staff
Ongoing Management:
Implemented weekly property status reporting
Created travel preparation checklists and procedures
Established quarterly maintenance reviews for all properties
Developed emergency response protocols for both homes and yacht
Results and Impact
Quantifiable Outcomes:
Reduced time owners spent on property management from 12 hours to 1.5 hours weekly
Decreased annual property maintenance costs by $35,800 through coordinated vendor management
Reduced yacht operating expenses by $28,500 annually through integrated oversight
Decreased staff turnover by 60% through professional management and clear expectations
Long-term Benefits:
Miami residence consistently ready with 24-hour notice
Seamless transitions between properties with coordinated staff preparation
Consistent childcare standards maintained across both locations
Yacht maintenance integrated with residence usage for optimal scheduling
Professional documentation of all assets and maintenance records
Travel logistics streamlined with property and yacht usage
Final Notes
This case study illustrates how Zenith's residence stewardship creates exceptional value for families with multiple properties and lifestyle assets. By implementing professional management systems across their homes and yacht, we eliminated the coordination gaps that previously consumed the family's time and created frustration. The integration of childcare protocols with property management was particularly valuable, ensuring consistent experiences for their children regardless of location. After three years as clients, they continue to report that our services provide the critical infrastructure supporting their dynamic lifestyle, allowing them to focus on family priorities and business interests rather than property logistics. The coordination between properties, staff, and assets has transformed their experience of multi-residence ownership from a burden to a seamless pleasure.
